At the sixth gala presentation of the Stevie Awards for Sales & Customer Service, Merchant Warehouse garnered three awards for its innovative industry leadership in merchant account services and payment processing solutions. The event, hosted at Caesars Palace in Las Vegas on February 24, saw Merchant Warehouse pick up the gold for Online Sales Team of the Year, as well as two bronze recognitions for Inbound Marketing Program of the Year and Customer Service Team of the Year.
Merchant Warehouse’s gold winning sales team achieved a more than 20 percent increase in its close rate for marketing leads from online sources form April 2011, and also pushed the average value of an account up by more than 40 percent. To pick up the bronze, the Merchant Warehouse customer service team designed and put in place initiatives than increased their ability to handle call volume and productivity, sending abandonment rates under 5 percent with an average 15 second improvement on answer speed. The marketing program likewise won a bronze designation for its 20 percent improvement on its inbound marketing lead closure rate since April 2011, while lowering overhead and decreasing waste in spending.
Henry Helgeson, Merchant Warehouse co-CEO said, “At Merchant Warehouse, we pride ourselves on our dedication to our customers and our commitment to developing innovative technology that provides our sales and service teams with the ability to work efficiently while ensuring top-quality service. We are truly excited to be recognized for our hard work in these areas and this honor serves as continued motivation for future success.”
The Stevie Awards for Sales & Customer Service are the top sales, contact center, and customer service awards in the world. Stevie Awards also organizes other leading business awards events including the International Business Awards and the American Business Awards. This year, more than 1,000 entries were submitted for the Sales & Customer Service recognitions, from a wide variety of industries and organizations of varying sizes. The level of nominees was 30 percent greater than those submitted in 2011.
President and founder of the Stevie Awards, Michael Gallagher, said, “We’re delighted to kick off our celebration of the 10th year of the Stevie Awards movement with the 2012 Stevie Awards for Sales & Customer Service, which is the first program in which we conferred Silver and Bronze Stevie Awards. It’s gratifying and inspiring to have received so many remarkable entries for this year’s competition.”
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